Abstract: Total Quality Management (TQM) has become todays modern practices in business ventures therefore become very predominant in almost all organisation worldwide, penetrating in today’s business society. This article reflects on the extensive literature review being carried out. It also highlights the organising, structuring knowledge and leading to the need for future research. The Quality Management literature review exposed the quest to the following: The work explores the notion of TQM, specifically focusing on Product Quality (PQ) and the effect of Quality Management in the service sector (QMSS). It also discusses the backdrop of Quality Management theory and analyses its practical implementation. Implementing Total Quality Management and Management Innovation is essential for organisations to achieve a competitive edge in the ever-changing business environment.