IJSRP, Volume 8, Issue 4, April 2018 Edition [ISSN 2250-3153]
Dr.Gopalakrishnan Soundararajan, Dr.Preeti Srivastava, Dr.Gopalakrishnan Chinnasamy
To survive in this rapidly changing competitive service industry, service companies nowadays face a serious challenge to lead and keep upbeat with this dynamic environment. As education industry is a part of this service industry with students as its customers thus to reach high quality standards in this education commerce, we need concrete plans to counter this rapid changes. Therefore the Total Quality Management (TQM) tool comes into picture which will provide required quality to ensure business success.