IJSRP, Volume 9, Issue 4, April 2019 Edition [ISSN 2250-3153]
Othman Ali Abokhdeer, Ali Abdalla Erkhais
The total quality management is the part of the business in modern age. Everyone use it and in e-services, it has more importance because most of the services are virtual i.e. performed using the tools of information technology. When want to talk about quality, one must provide that the product of service, which we are making or offering to the consumer or users, should be fit for the purpose, free from errors and mistakes, fit for the use and meets the need of the customer. In addition to the above, the quality in e-business is crucial as it involves the three important dimensions: quality management, quality control and quality assurance. The implementation of Total Quality Management (TQM) in e-services environment includes the empowerment of team, systematic problem solving, data derivers’ decision, statistical process and selection and use of appropriate problem solving tools and techniques.