Abstract: One of the important services that universities currently depend on is a student portal where Students can check information related to their study and affairs. This service is one of the knowledge management tools. This article compares the student portal performance of the Graduate School of Management (GSM) and International Islamic University- Malaysia (IIUM). GSM belongs to IIUM but their administrations and student portals are totally different. Many complaints have been raised against some of their student portals’ services. This article has examined whether student portal users played their role to provide feedback to the administrators or not.