IJSRP, Volume 6, Issue 11, November 2016 Edition [ISSN 2250-3153]
Nelson S. Wasilwa, Dr. Jane Omwenga
This research studied ICT strategies in the area of automated teller machines, internet banking and mobile banking. These strategies were studied in relation to their effect on commercial banks’ performance indicators namely: profit before tax, customer deposits and effectiveness The target population of this study was 300 employees in its headquarters in Kenya, the sampling frame of this study was derived from the database of CBK which regulates and licenses financial institutions in Kenya, stratified sampling was used in selecting the respondents from their respective levels of management. Data was collected using Likert's scale questionnaireswhich were self-administered.