IJSRP, Volume 11, Issue 8, August 2021 Edition [ISSN 2250-3153]
Alongside with the development of science and technology, the use of information and communication technology (ICT) within an organizational environment has become a necessity in achieving institutions’ efficiency and effectiveness. Added with the major impacts on the globalization, Indonesian government has embedded digital transformation as the country’s prioritized agenda – known from the new policies and programs taken by the government. As part of the central government that helps the President, Indonesian Ministry of Communication and Information or known as “Kominfo” occupies a strategic and practical position for the implementation of digital transformation in Indonesia. However, in the real life, Kominfo’s staffs spend too much time working on administrative work, instead of the substantial ones.