Abstract:
Banking industry is a fast growing sector in which technology adoption is at a high pace. The role of employees is shrunk to value added services and customer care. This paper analyses the effect of emotional intelligence on their performance. The study was conducted among bank employees from NBFC , Scheduled banks, Nationalized banks and private banks. Descriptive analysis is used in this research and used raking method based on weighted mean to understand the effective emotional intelligence factors that affects performance. Self awareness, self regulation, self motivation, empathy and social skills are tested using a tool based on emotional intelligence of Daniel Goldman. The results shows that the employees have long service and happy in continuing in Banking sector. The employees are interested in delivering customer based value services though personal interest is low in tasks, but deliver for completing tasks.
Reference this Research Paper (copy & paste below code):
Dr. Irshad Nazeer, Isani Gazalabanu Abdul Gafar
(2022); Effect Of Emotional Intelligence On Employee Performance In Banking Sector In Bangalore; International Journal of Scientific and Research Publications (IJSRP)
12(7) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.12.07.2022.p12747