IJSRP, Volume 10, Issue 7, July 2020 Edition [ISSN 2250-3153]
G.S.P Ranasinghe, Sunil De Alwis, P.W.C. Panapitiya
Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. A study was carried out at a Chest Clinic in Sri Lanka. A simple random sampling was used to select 60 patients attending to the clinic. Self-administered questionnaire was used to collect quantitative data and observation was done at the clinic and collected qualitative data. Results showed that the overall mean satisfaction which is, the Human and Non-Human aspect the value was 4.074 which is marginally satisfactory level. The mean satisfactory level for services provided by each category that is for Doctor 4.429, Nurses 4.148, and Minor staff is 4.074 respectively, whereas, Clinic services like responsiveness showed 3.893 which is below satisfactory level.