Abstract: This paper is an attempt to contribute to existing literature on work-life balance in general and the Business Process Outsourcing (BPO) industry in India in particular. In light of the work organizations in BPOs and resulting outcome that employees in their daily efforts within the industry, the significance of the issue of work-life balance should be stressed. Moreover, the conflict between work demands vis-à-vis personal and family needs is needed to be delved into in order to have sufficient institutional support at the employer, more so at the governmental level. This paper is an attempt to contribute to literature in three ways. First, it takes a critical look at the workplace setting and organization in BPOs. Second, the research examines the different benefits in BPO companies and if employees perceive them to foster work-life balance. Lastly, it discusses the recommendations from the BPO workers themselves in how to limit and alleviate the work-life disconnect and promote genuine work-life balance.