Abstract: The health system is considering the patients and their wellbeing as a primary core for the function, therefore ensuring the productive patients care should be considered as a primary objective. Acknowledging the value of the patient care, while promoting and ensuring a higher standard relationship between the health employees and patients and their care givers is mainly based on strong communication and trust. While providing an effective and efficient quality care service improvement of satisfaction levels as well as institutional productivity which in turn would reduce the incidence of adverse outcomes.