International Journal of Scientific and Research Publications

IJSRP, Volume 9, Issue 5, May 2019 Edition [ISSN 2250-3153]


Service Management of Agricultural Extension Quality Using Fuzzy ServQual
      Dewi Suranti, Yupianti, Maryaningsih
Abstract: This study aims to measure the quality of service of agricultural extension workers at the UPT. BPP Sukaraja uses the Fuzzy Service Quality (serqual) method by grouping question attributes into five service dimensions criteria, namely the dimensions of Tangibles (Direct Evidence), Reliability (Responsibility), Responsiveness, Assurance, Empathy. Based on the results of the study showed that the value of the gap gap that requires the priority of improvement and improvement in service quality is the dimension of Tangibles with a negative gap value of -0.45, this means that the expectations of farmers are still not achieved. Based on the results of these gap can be a motivation to continue to improve the quality of service to farmers for UPT BPP Sukaraja.

Reference this Research Paper (copy & paste below code):

Dewi Suranti, Yupianti, Maryaningsih (2019); Service Management of Agricultural Extension Quality Using Fuzzy ServQual ; International Journal of Scientific and Research Publications (IJSRP) 9(5) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.9.05.2019.p8948
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