International Journal of Scientific and Research Publications

IJSRP, Volume 3, Issue 5, May 2013 Edition [ISSN 2250-3153]


Impact of Service Quality on Customers Satisfaction: A Study from Service Sector especially Private Colleges of Faisalabad, Punjab, Pakistan
      Tariq Khalil Bharwana, Dr. Mohsin Bashir, Muhammad Mohsin
Abstract: This paper is concentrated on quality of services offered by colleges so that those colleges can compete their rivals and seek satisfaction from students. In whole of the world especially Pakistan’s focus is concentrated on spreading education. For education enhancement, role of Private Colleges is extremely admitable. Competition of Colleges is also crucial point for each of college in term of number of students. It is accepted that colleges who are providing quality of services, their students are satisfied and in this way commitment with colleges is increased which results in reputation of college. Dimensions of quality of service include tangible, empathy, reliability, responsiveness and assurance. Youngsters were randomly selected for the purpose of studies that are from Inter level to Master level of education. Results of study show that service quality is found to be very important factor for satisfaction of customers.

Reference this Research Paper (copy & paste below code):

Tariq Khalil Bharwana, Dr. Mohsin Bashir, Muhammad Mohsin (2018); Impact of Service Quality on Customers Satisfaction: A Study from Service Sector especially Private Colleges of Faisalabad, Punjab, Pakistan; Int J Sci Res Publ 3(5) (ISSN: 2250-3153). http://www.ijsrp.org/research-paper-0513.php?rp=P171196
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