IJSRP, Volume 11, Issue 4, April 2021 Edition [ISSN 2250-3153]
R.P. Erandi Rajapaksha
Customer is the most imperative factor in any organization. It has proven that service quality leads consumer satisfaction by numerous researchers. Service quality measurements can be utilized to measure the Customer Satisfaction. In hotel industry it is basic prerequisite to keep up service quality to draw in more customers and for expanding the market share. The main purpose behind this research study is to investigate the impact of service quality on consumer satisfaction in ABC Hotel. Understanding the impact of service quality on consumer satisfaction is a critical issue for academic research. To agree to point, six essential hypotheses have been prompted for service quality and consumer satisfaction.