IJSRP, Volume 10, Issue 12, December 2020 Edition [ISSN 2250-3153]
Wassila Niwemahoro, Sammy Nyabera and Dr Shukla Jaya
Abstract:
Flexible Work Arrangement has recently seen the attention of both academicians as well as practitioners as a tool to improve organizational performance. However there is a lack of research as how FWA can be helpful to the increase productivity of organization specifically in the banking sector where customer satisfaction and customer service being the pertinent work.