Abstract:
Excellent external customer services heavily depend on satisfied internal customers (staff). Studies on internal customer care practices in Sri Lankan governmental healthcare institutions are limited.
Reference this Research Paper (copy & paste below code):
Tennakoon Mudiyanselage Indika Sujith Priyantha, Weligamage Dedunu Chandrananda Udeni Dias, Wathsala Dilini Kumari Wijesinghe, Lalith poddalgoda
(2023); Staff satisfaction Evaluation towards Financial perspectives of Internal Customer Care Practices at a tertiary care hospital, Sri Lanka; International Journal of Scientific and Research Publications (IJSRP)
13(11) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.13.11.2023.p14357