International Journal of Scientific and Research Publications

IJSRP, Volume 10, Issue 9, September 2020 Edition [ISSN 2250-3153]


The impact of service quality and customer satisfaction on banking services - an overview!
      Gentiana Mjaku, Ph.D. c
Abstract: Financial transactions are a part of daily life - regardless of whether done through a bank office or by method of other online channels. Banks perform services such as: including fund transfers between accounts both within the bank and different banks, bill payment, credit card payment, utilities payment and also configuring the initial set up for access to such services. So, the study focuses on the commercial banking sector.

Reference this Research Paper (copy & paste below code):

Gentiana Mjaku, Ph.D. c (2020); The impact of service quality and customer satisfaction on banking services - an overview!; International Journal of Scientific and Research Publications (IJSRP) 10(09) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.09.2020.p10597
©️ Copyright 2011-2022 IJSRP - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.