Incidence forced discharge is the request of the patient or the patient’s family to go home before his illness cured. In 2019, incidence discharge was 9.36% to 122 cases per month or 1461. It is not compatible with the standards of the Minister of Health Decree No. 129 Years 2008, i.e. incidence forced discharge is ≤ 5%. As for the impact of the discharge incident, one of them is the quality of service. The purpose of this study is to analyze the effect of access, interpersonal services of paramedics, service facilities and customer complaints on forced discharge at the Inpatient Installation of the Ratu Zalecha Martapura Regional Hospital. This research is a quantitative observational analytic study with a cross-sectional design.
Khairunnisa, Izaak Zoelkarnaen Akbar, Triawanti, Husaini, Fauzie Rahman (2020); Analysis of Customer Complaints on Access, Paramedic Interpersonal Service, and Facilities of Service on The Incidence Forced Discharge ; International Journal of Scientific and Research Publications (IJSRP)
10(08) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.08.2020.p104122