IJSRP, Volume 7, Issue 5, May 2017 Edition [ISSN 2250-3153]
Rezdki Ari Wardhana, Aida Vitayala Hubeis, Imam Teguh Saptono
The purpose of this study is to analyze the impact of motivation and working satisfaction to frontliner performance in BNI Harmony Main Branch Office that is consists of Teller, Customer Service, and Security. A performance inconsistency that is experienced by Frontliner is known affected by the low rating of motivation and working satisfaction. The low salary, the lack of opportunity to get promoted and feedback is a substantial issue in analyzing the motivation and working satisfaction level. Methods that is used in this study is using SEM (Structural Equation Modeling) and Lisrel (Linear Structural Relationship) in processing the data.