International Journal of Scientific and Research Publications

IJSRP, Volume 5, Issue 2, February 2015 Edition [ISSN 2250-3153]


Students’ Residential College Assessment through User Experience as a Component of Service Excellence
      Musa Alkali Abubakar, Rozilah Kasim, Matthew Mamman
Abstract: In competitive educational environment where international students have many choices available, attributes that enable higher learning institutions to attract and maintain more international students should be studied seriously. Understanding the experience of international students during service delivery is vital for achieving service excellent. The aim of the study is to assess international students’ experience on the facilities provided at UTHM students’ residential colleges. The study identified the existing level of physical attributes that influence international students’ experience in the study area. The study used faced to face survey. Questionnaires were distributed to 210 international students at UTHM students’ residential colleges. However, 189 responses were collected. The data was analyzed using SPSS from which descriptive statistics data was obtained. The existing levels of physical attributes identified include the availability, comfortability and quality of the physical attributes. The finding of this study helps to formulate guidelines in terms of improvement, maintenance, design and construction for future developments of students’ residential colleges in order to achieve service excellence.

Reference this Research Paper (copy & paste below code):

Musa Alkali Abubakar, Rozilah Kasim, Matthew Mamman (2018); Students’ Residential College Assessment through User Experience as a Component of Service Excellence ; Int J Sci Res Publ 5(2) (ISSN: 2250-3153). http://www.ijsrp.org/research-paper-0215.php?rp=P383726
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