Abstract: This paper proposes a novel framework Compliance-Centric CRM Implementation Methodology (C3IM) especially designed for financial institutions operating in compliance heavy environment. C3IM Framework embeds compliance as a core design parameter throughput all implementation phases and provides a structured and regulatory-aligned roadmap for CRM adoption.
Nikhil A. Ashtekar (2025);
Integrating Compliance and Behavioral Adoption in CRM Implementations: The Compliance-Centric CRM Implementation Methodology (C3IM);
International Journal of Scientific and Research Publications (IJSRP)
15(11) (ISSN: 2250-3153),
DOI: http://dx.doi.org/10.29322/IJSRP.15.11.2025.p16709
