International Journal of Scientific and Research Publications

IJSRP, Volume 4, Issue 11, November 2014 Edition [ISSN 2250-3153]


Relationship between Service Quality and Customer Satisfaction in Sri Lankan Hotel Industry
      Umesh Gunarathne W.H.D.P
Abstract: After 30 years war, as a country Sri Lanka has a great opportunity to develop tourism industry and there are lot of tourists come to spend holidays in Sri Lanka from around the world. In tourism industry Hotels play a major role. Therefore they should be provided excellent services quality for their customers.

Reference this Research Paper (copy & paste below code):

Umesh Gunarathne W.H.D.P (2018); Relationship between Service Quality and Customer Satisfaction in Sri Lankan Hotel Industry; Int J Sci Res Publ 4(11) (ISSN: 2250-3153). http://www.ijsrp.org/research-paper-1114.php?rp=P353409
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