Abstract:
After 30 years war, as a country Sri Lanka has a great opportunity to develop tourism industry and there are lot of tourists come to spend holidays in Sri Lanka from around the world. In tourism industry Hotels play a major role. Therefore they should be provided excellent services quality for their customers.
Reference this Research Paper (copy & paste below code):
Umesh Gunarathne W.H.D.P (2018); Relationship between Service Quality and Customer Satisfaction in Sri Lankan Hotel Industry;
Int J Sci Res Publ 4(11) (ISSN: 2250-3153). http://www.ijsrp.org/research-paper-1114.php?rp=P353409
