Abstract: Hospitals occupy such an important place in the modern world. The changing pattern of hospital will result in dominance of “consumers” as against “providers”. The successful hospital is one, which provides good patient care services. Patient care is not only curing and managing the patients’ disease, it is about caring patients through different functional areas such as nursing, food, and nutrition, patients’ safety, pharmacy etc. the hospitals are much like other organizations but it has some special features like individual care, emergency service and it cannot make many mistakes because it may cause life threatening conditions. Thus, it can be said that to satisfy patients and their attendants is highly significant in hospitals.