IJSRP, Volume 4, Issue 9, September 2014 Edition [ISSN 2250-3153]
Mohammed Arif Shaikh
Abstract:
Traditionally banks are in the forefront in harnessing and using technology to improve their products and services. Over a period of time they have been using electronic and telecommunication networks extensively to provide products and services to the customers. This study attempts to understand and identify bankers perception of benefits and risks associated with electronic banking facilities in Ethiopia. Bank employees were the primary source of data and the data so collected was analyzed using mean score analysis. As per the findings of this study it is observed that bankers perceive ‘ a means to save time’ and ‘minimize inconveniences’ as the most and the least advantage of electronic banking whereas ‘Need for expertise and training’ and ‘ charge a high cost for services’ are considered as the most and the least risk associated with electronic banking