International Journal of Scientific and Research Publications

IJSRP, Volume 10, Issue 8, August 2020 Edition [ISSN 2250-3153]


The Relationship Between Service Quality And Customer Satisfaction
      Dr. Fidaa O. D. Safi, Dr. Marwan S. Alagha
Abstract: Service quality is one of the most effective tools to gain customer satisfaction and loyalty. This study aimed to examine the relationship between service quality and customer satisfaction on private telecom sector in India. The study based on primary and secondary data, a total of 310 customers of the private telecom sector companies were surveyed by applying a structured questionnaire.

Reference this Research Paper (copy & paste below code):

Dr. Fidaa O. D. Safi, Dr. Marwan S. Alagha (2020); The Relationship Between Service Quality And Customer Satisfaction; International Journal of Scientific and Research Publications (IJSRP) 10(08) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.08.2020.p10497
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