Due to broader social and economic Service recovery has been an important issue that shows greater demand for health, support and care that’s why it needs to study the health care services. factors such as empowerment, training and commitment will affect employees toward service recovery. Hence, to the organisations employee is the only source of sustainable competitive advantage. Therefore, service recovery is very crucial to study. Nurse working in public hospitals in Mbeya Referral Hospital were chosen as respondents for this study. Quantitative Reserach Design was used , and analysis was done by using SPSS. Questionnaires were distributed and 80 questionnaires were used for analysis. The results have shown that empowerment, training and commitment have significant relationship to service recovery. The recommendation and conclusion was provided.
Robert Mwenyasi (2020); Service Recovery, Empowerment, Training and Commitment in Tanzania; International Journal of Scientific and Research Publications (IJSRP)
10(08) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.08.2020.p10422