International Journal of Scientific and Research Publications

IJSRP, Volume 9, Issue 8, August 2019 Edition [ISSN 2250-3153]


The Effect of Logistics Process Quality And Logistics Outcome Quality in Logistic Letter and Package Services to Customer Satisfaction
      Sulastri, Zakaria Wahab, Syifa Fauziyah
Abstract: This research aimed to find out the effect of logistics outcome quality and logistics process quality to customer satisfaction in palembang post office. The dimensions used for the logistics process quality variable are (procedure, contact quality personnel, information quality, and order discrepancy handling) while the dimensions used for logistics outcome quality variables are product availability, accuracy & condition order, and timeliness. The sample in this study is 100 respondents with the sampling technique using the census method. The data analysis used in this study is multiple linear regression analysis using the SPSS 15.0 program. The results of this study indicate that logistics outcome quality and logistics process quality have a positive and significant influence to customer

Reference this Research Paper (copy & paste below code):

Sulastri, Zakaria Wahab, Syifa Fauziyah (2019); The Effect of Logistics Process Quality And Logistics Outcome Quality in Logistic Letter and Package Services to Customer Satisfaction; International Journal of Scientific and Research Publications (IJSRP) 9(8) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.9.08.2019.p9239
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