Abstract: In this era, e-government has transformed the interaction between the government and the citizens. Egypt is a developing country that has recently experienced a transition to e-government. The COVID-19 pandemic has and still deeply changed the world. This study examines the efficiency and the acceptance of e-government factors in Egypt. A proposed model was developed by reviewing the key concepts related to the implementation of the e-government and testing the pandemic influence to accelerate the acceptance and the real usage. Citizen trust in government and technology is urgent to the widespread adoption of e-government.