This study reviews previous studies conducted on the relationship between service quality and financial performance in banking industry. Accordingly 40 studies were selected from several journals and websites using convenient selection method. The selected studies were coded, summarized and analyzed using descriptive statistics.
Tafa Mosisa Ijara (2020); Service Quality and Financial Performance of Banks (A Meta-Analysis); International Journal of Scientific and Research Publications (IJSRP)
10(05) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.05.2020.p10141