Service Quality and Customer Satisfaction in the Public Sector: The Case of the National Social Security Authority in Zimbabwe

IJSRP, Volume 9, Issue 4, April 2019 Edition [ISSN 2250-3153]

Service Quality and Customer Satisfaction in the Public Sector: The Case of the National Social Security Authority in Zimbabwe

Cosmas Chikwawawa

Abstract: The study sought to assess the satisfaction of pensioners with the National Social Security Authoritys (NSSA) service in Harare. The study adopted the quantitative research design. Data were collected by means of a questionnaire from a sample of 169 randomly selected participants. Out of these 162 participants fully completed and returned the questionnaire, representing a response rate of 96%.

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Cosmas Chikwawawa (2019); Service Quality and Customer Satisfaction in the Public Sector: The Case of the National Social Security Authority in Zimbabwe; International Journal of Scientific and Research Publications (IJSRP) 9(4) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.9.04.2019.p8840