IJSRP, Volume 12, Issue 2, February 2022 Edition [ISSN 2250-3153]
Lydia Bisieri, Dr.Joshua Agola, Dr. Richard omollo
The Referral Framework enables control of client health demands that cannot be met locally. Patients walking into referral hospitals is increasing, resulting in overuse of available services and a deterioration of the facility’s standard of care. In this research paper, A patient Decongestion framework was developed. A descriptive research design was used to interview self-referral patients who visit the outpatient department at Kisii Teaching and Referral Hospital.