IJSRP, Volume 11, Issue 2, February 2021 Edition [ISSN 2250-3153]
Gakahu K. Keziah, Dr. Eunice R. Mwangi
The aim of this paper is to posit the conceptual model which pretends to investigate the relationship between the use and implementation of Total Quality Management driven Information Communication Technology strategy in organizations. Globally, organizations have realized the important part that controlled quality of goods and services plays in the organizational growth and therefore every organization is making a deliberate effort in implementing Total Quality Management (TQM) irrespective of the business sector. Initially TQM was more prevalent and associated with the manufacturing sector, but presently other sectorsalso have chosen to adopt the TQM primarily due to its successin manufacturing, (Dias, 1998).