The non-academic staffs’ performance and its impact on the students’ satisfaction- in case of private higher institutions

IJSRP, Volume 12, Issue 1, January 2022 Edition [ISSN 2250-3153]

The non-academic staffs’ performance and its impact on the students’ satisfaction- in case of private higher institutions - Addis Ababa

Zerhun Mengistu

Abstract: Many empirical literatures on quality of education have been developing. Different scholars and institutions have recommended using various parameters in measuring the extent of quality education and they also believe that quality education and students’ satisfaction is predetermined by the performance of academic staffs and supportive staffs, as well as through the institutional infrastructure facilities, program and accesses.

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Zerhun Mengistu (2022); The non-academic staffs’ performance and its impact on the students’ satisfaction- in case of private higher institutions - Addis Ababa; International Journal of Scientific and Research Publications (IJSRP) 12(1) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.12.01.2022.p12116