IJSRP, Volume 6, Issue 12, December 2016 Edition [ISSN 2250-3153]
Hiskia C.M. Sapioper, Sulaiman Asang, Baharuddin, Muhammad Yunus
The purpose of this study was to clarify the application of the dimensions of quality of public services based on the concept Parasuraman, Zeithamal, Berry in the ministry of land certificates in accordance with the standard of care required in the District Land Office Jayapura and Keerom. This study used a qualitative approach that is comparative by using the procedure of collecting data through observation, documentation studies and in-depth interviews (depth interview). The technical analysis of the data used is through the procedure of data reduction, data presentation, and conclusions. The results showed that the dimension Tangibles (physical evidence) Jayapura District Land Office in providing services to the public land certificates based on the dimensions of the physical evidence supporting facilities as required in the standard of service and administration of land in accordance with the Regulation of the National Land Agency Number 1 Year 2010, has been implemented but not yet fully implemented well, as expected.