IJSRP, Volume 6, Issue 12, December 2016 Edition [ISSN 2250-3153]
Dynastin Since Pakita,Zulkarnain Umar
This study aims to determine the quality of health services by health centers-Kassi Kassi to patients, especially for poor people. PHC is expected to provide a guarantee for the citizens of surrounding communities to get necessary health care. Goals to be achieved in this research is to describe the quality of health center services-Kassi Kassi in Makassar. The results showed quality-Kassi Kassi health center services ranging from reliability dimension (reliability of the service), responsivness (quick response) assurance (hospitality), empathy (attention) and tangible (physical infrastructure) is very good. Existence of PHC-Kassi Kassi Makassar city communities need. The results of this study are expected to provide input to the local government of Makassar in this case the manager of health care (PHC) in formulating policy decisions about health services to be provided to the public.