IJSRP, Volume 5, Issue 5, May 2015 Edition [ISSN 2250-3153]
Daniel Jonai Matata and Moses Kimani Wafula
A quality management system improves organization’s performance through quality service delivery and production thus enabling organizations to have a competitive edge over its competitors. In order to be successful, Quality Management (QM) practices ought to be an integral part of any organization’s strategic management. Without proper monitoring of projects, poor quality of material use, and lack of proper site supervision due to inconsistent supervision may lead to poor performance in an organization. Communication is a vital tool in managing any form of business as it helps the organization in achieving its objectives. Documentation is also a limitation in the organization which deals with many stakeholders. Poorly kept records results into non-conformity due to delays caused by searching work records which are not well kept.