IJSRP, Volume 6, Issue 2, February 2016 Edition [ISSN 2250-3153]
Ahmed Al-Arafati
Abstract:
The aim of this paper is to evaluate the role of change management when implementing Customers Relationship Management (CRM) system in Nonprofit Organization in Oman. In this research we are going to take Information Technology Authority (ITA) as an example of Nonprofit Organization in Oman.