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IJSRP, Volume 7, Issue 3, March 2017 Edition [ISSN 2250-3153]


Abstract: Grievance is very much present in every workplace especially in today’s era of globalization, if not tackled on time a minute grievance can become a conflict. A lack of interest has been found in the organisation to handle the grievance and also to use the grievance handling as a tool to motivate the employees. This empirical research discusses the various motivational theories and various grievance handling styles and at last the relationship between these two factors through the various cases. This empirical research study is based on the objective of finding the relationship between grievances of employees and their motivation. After considering various cases filed in Indian courts, it has been found that there is a relationship found between the grievances and motivation that every manager has to consider before the grievance turns into conflict. If the managers of the public or private organisations do not handle grievances at the initial stage, the consequences can be severe. To motivate the employees, grievance handling can be used as an effective motivational tool. Findings from this study will help manager motivate their employees by handling employees grievances at the earliest. The managers will learn to take care of even a minute grievance of employees.

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Garima (2017); Grievance Handling: Motivational tool for Employees; Int J Sci Res Publ 7(3) (ISSN: 2250-3153).



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