Wassila Niwemahoro, Sammy Nyabera and Dr Shukla Jaya

Abstract: Flexible Work Arrangement has recently seen the attention of both academicians as well as practitioners as a tool to improve organizational performance. However there is a lack of research as how FWA can be helpful to the increase productivity of organization specifically in the banking sector where customer satisfaction and customer service being the pertinent work.

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Wassila Niwemahoro, Sammy Nyabera and Dr Shukla Jaya (2020); Flexible work arrangements and organization productivity: Study of KCB Bank, Rwanda; International Journal of Scientific and Research Publications (IJSRP) 10(12) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.12.2020.p10833