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IJSRP, Volume 7, Issue 3, March 2017 Edition [ISSN 2250-3153]

      Suprihartono Kurniawan, Nurmala Katrina Panjaitan, Gendut Suprayitno

Abstract: Implementation of Total Quality Management makes organization to maintain quality standards in all aspects of organization's business. The standard of quality management system (QMS) that has been developed and suitable for education is ISO 9001, achievement of quality device that is expected to respond to the challenges of globalization by increasing the efficiency and effectiveness to satisfy stakeholders. Graduate School of Bogor Agricultural University (SPs-IPB) proved itself as a reliable organization that received the ISO 9001:2008 certificate issued by SUCOFINDO on June1st, 2011. This research aimed to determine the implementation of Quality Managements System ISO 9001:2008 from the aspect of documentation, management responsibility and alternative implementation strategies for corrective action. The data used in the form of primary and secondary data, both from qualitative and quantitative. Processing of qualitative data using descriptive analysis was based on interviews with party organization consisted of three informen who master the Quality Management System and its implementation in SPs-IPB on the right target and can affect policy. The collected data is processed by the method of analytic hierarchy process AHP. The results of data processing showed that the essential elements of QMS ISO 9001:2008 in SPs-IPB were Responsibility Management (43.9 %), Quality Management System (31.4 %), Product Realization (14.1%), Resource Management (6.8%), and Measurement, Analysis & Improvement (3.8 %);alternative measures such as Focus on the customer (1st priority), Quality

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Suprihartono Kurniawan, Nurmala Katrina Panjaitan, Gendut Suprayitno (2017); Implementation of Quality Management System of ISO 9001:2008 In Graduate School, Bogor Agricultural University; Int J Sci Res Publ 7(3) (ISSN: 2250-3153).



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