Abstract: The services sector has become global in Indian context. This paper describes the characteristics of services and compares it with the characteristics of the products. It also brings out the importance of services in case of manufactured products. The challenges for the service industry have been discussed and the critical success factors have also been elaborated. This study also covers international trade regulations and their impact on the services sector. The problems facing Indias health care system which have a greater impact on the poor. The inequal geographic distribution of doctors and hospitals makes it difficult for low-income families to access quality medical facilities. Eighty percent of doctors, 75 percent of dispensaries, and 60 percent of hospitals are situated in urban areas – making quality health care virtually inaccessible to people who live in remote areas. This study is mainly concerned with laundry workers, their nature of work, their washing material needs, their health issues and the protection in laundry work. The hospital administration is taking care of laundry workers. The area of the study is confined to Trichy city and the primary and secondary data are used in this study. The data were analysed using appropriate statistical tools such as percentages, chi-square test and ranking technique, Likert scaling techniques, correlation and analysis of variance.