Abstract: Channels of communication is of great importance when passing information from the sender to the receiver and it also affects the performance of employees as they act based on how they have received the information and how they have understood it. Due to the rapid emergence of the channels of communication and its’ increased level of usage in workplace, policymakers and organizations are still not sure whether to incorporate it entirely in their operations even though the evidence points out that use of emerging channels of communication has led to increased productivity.