International Journal of Scientific and Research Publications

About Us
Editorial Board

Online Publication

Review Process
Publication Ethics

Call For Papers

Call for Research Paper


Online Submission
Paper Submission Guidelines
Online Publication Charge
Print Publication Charge
How to publish research paper
Publication Certificate
Research Catalogue


Join Reviewer Panel
Reviewer Guidelines

IJSRP Publications

Print Journal


IJSRP Paper Format

Contact Us

Feedback Form
Contact Us
Site Map

IJSRP, Volume 11, Issue 1, January 2021 Edition [ISSN 2250-3153]

      Herdik Sodikin & Maya Ariyanti

Abstract: PT. Len Industri (Persero) as a State-Owned Enterprise (BUMN) which is engaged in the electronics and infrastructure equipment industry has a more difficult and complex future challenge to always provide the best to resellers. The sustainability of the company depends on the companys ability to keep its customers so that their customers can be loyal to the company and not move with other companies. So the purpose of this study is to determine the effect of Customer Relationship Management on Customer Satisfaction and Customer Loyalty. Based on the methodology, this study uses quantitative research. The study population was 54 resellers registered at PT. Len Industri (Persero), which consists of 20 E-Catalogs and 34 Non-E-Catalogs

[Reference this Paper]   [BACK]

Ooops! It appears you don't have a PDF plugin for this barrPostingser. you can click here to download the PDF file.

Reference this Research Paper (copy & paste below code):

Herdik Sodikin & Maya Ariyanti (2021); The Influence of Customer Relationship Management on Customer Satisfaction, and Customer Loyalty at PT. Len Industri (Persero) (Case Study on National E-KTP Retail Equipment Sales); International Journal of Scientific and Research Publications (IJSRP) 11(1) (ISSN: 2250-3153), DOI:



About Us
Editorial Board
Call for Paper

Call for Research Paper
Paper Status
IJSRP Paper Format
Join Us

Download e-journal
Join Forum
Invite Friends
Get Social with Us!

Copyright © 2011-2021, IJSRP Inc., All rights reserved.