IJSRP Monograph Portal

Preface

This monograph presents the findings of a research study examining the influence of strategic innovation on the performance of distribution systems among computer hardware distributors in Kenya. The study was conducted as a research project submitted to the Department of Business and Management Sciences in the School of Business, Economics and Social Sciences in partial fulfillment of the requirement for the award of Master in Business Administration (Strategic Resource Management) at Taita Taveta University.

The computer hardware distribution sector in Kenya is highly specialized and support-intensive, dominated by fourteen authorized distributors representing global manufacturers such as HP, Lenovo, Dell, Toshiba, APC, Mercer, and Epson. These firms serve as critical supply, service, and support channels for imported hardware and accessories across the country. Given the technical nature of the industry, distributors are required to maintain certified engineers, robust service infrastructure, and reliable logistics systems—requirements that have created high entry barriers and made strategic innovation a key determinant of competitiveness.

This study adopts a descriptive survey design and integrates quantitative and qualitative data from twenty senior managers across the fourteen licensed distributors. Guided by the Resource-Based View, Diffusion of Innovations Theory, and Dynamic Capabilities Theory, the research examines four dimensions of strategic innovation—supply chain (technological), process, product, and business model innovation—and assesses the mediating role of operational efficiency in translating innovation into improved distribution performance.

The findings reveal strong, positive, and statistically significant relationships between all dimensions of strategic innovation, operational efficiency, and distribution system performance. Process innovation emerged as the strongest predictor, explaining 90.1% of the variance in distribution system performance. The study also identifies key barriers to innovation adoption, including high costs of modernization, limited technical expertise, inconsistent manufacturer support, rapid technological change, and organizational resistance—particularly in family-owned firms.

The monograph is structured to provide a comprehensive academic contribution that bridges theory and practice. Chapter One establishes the background, problem statement, objectives, and significance of the study. Chapter Two reviews the theoretical and empirical literature. Chapter Three details the research methodology. Chapter Four presents the results and findings. Chapter Five offers a synthesis of conclusions, recommendations, and policy implications. Appendices include the research instrument, list of registered distributors, workplan, and budget.

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