Abstract: Business Process Outsourcing (BPO) is defined as the delegation of one or more IT-sensitive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria (Kumar & Kumar, 2005). Big companies regularly outsource their non-critical work to an outside entity, which does the work based on certain preset criteria. Business process outsourcing (BPO) is as an act of delegation of certain Information Technology (IT)-intensive business processes from inside an organization to an outside or external service provider that in turn owns, administers and manages the process based on defined and measurable performance criteria (M. Ashok Kumar and S. Selva Kumar : BPO – What and Why: a paper presented at an Indian Institute of Public Administration seminar).