Abstract: The health care is an essential element in every hospital. The number of visitors at the polyclinic of internal medicine in Datu Sanggul Rantau Hospital was 6906 which is categorized in high utilization, but based on the results of public satisfaction surveys in 2018 on the outpatient unit obtained the results the interval public satisfaction surveys ranged from 2.60 to 3.064 which is the quality of service performance of units of service are less good. This research aims to analyze the factors that relate to the re-utilization of health care by patients with hypertension at the polyclinic of internal medicine in the hospital of Datu Sanggul Rantau.