Firda Amelia, Edi Hartoyo, Rosihan Adhani, Husaini, Meitria Syahadatina Noor
Background:Indonesian society has a high level of dental and oral health problems. Based on health seeking behavior data, as many as 57.6% of the community complained of dental and oral problems, but only 12.3% received treatment and care from dental health workers, while 56.6% others did self-medication. The results of the 2018 Community Satisfaction Survey (SKM) stated that the level of community satisfaction in obtaining medical services was still low (Menti Yolanda, 2018). Around 87% of the people still stated that they were not satisfied. Overall affordability to get services from dental medical personnel (Effective Medical Demand/EMD) is only 8.4% and of 8.4% of patients who seek treatment, 87% of patients complain of being dissatisfied with the services provided (Kemenkes RI, 2018).
Firda Amelia, Edi Hartoyo, Rosihan Adhani, Husaini, Meitria Syahadatina Noor (2021); Meta Analysis: Effect Of Dental Service Quality On Patient Satisfaction In Health Facilities; International Journal of Scientific and Research Publications (IJSRP)
11(7) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.11.07.2021.p11526