Abstract: Tourism enterprises are obliged to keep at the highest level the service quality and customer satisfaction in order to compete with the competitors in the sector within today’s increasing competitive environment. Accommodation enterprises, which are among the cornerstones of tourism sector, have a quite important position. Therefore, the services offered by these enterprises and their capability of meeting the customers’ needs and desires are also a matter of great importance. Certain features of accommodation enterprises should be taken into account in this regard. The criteria of hotels and weighting these criteria are determinant in assessment of multi-criteria decision making process.