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IJSRP, Volume 10, Issue 5, May 2020 Edition [ISSN 2250-3153]



      Muluken Mengste, Zewdu Teshome, Behailu Belete, Girma Gizaw, Aschalew Mulugeta

Abstract: The issue of service delivery is becoming a global concern that demands continuous reform to fit the turbulent environment and changing customer needs. The purpose of this study was therefore to assess customer satisfaction on service delivery of selected public service organizations in Dire Dawa city Administration. The study employed the cross-sectional field survey method since relevant data were collected via at one point in time at public service organizations by distributing questionnaires to customers.

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Muluken Mengste, Zewdu Teshome, Behailu Belete, Girma Gizaw, Aschalew Mulugeta (2020); Assessment of Customers’ Perception towards Service Delivery among Public Service Organizations in Dire Dawa Administration; International Journal of Scientific and Research Publications (IJSRP) 10(05) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.05.2020.p101112

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