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IJSRP, Volume 9, Issue 5, May 2019 Edition [ISSN 2250-3153]



      Variza Hawa, M.Parulian Hutagaol, Netti Tinaprilla

Abstract: In the era of globalization very tight competition between the companies, thus encouraging the development of expectations subscribes. The Company is required to maintain the market by increasing quality. Basically, customers will be comparing the quality of the products supplied by the cosmetic company XYZ with quality products that customers expect.

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Variza Hawa, M.Parulian Hutagaol, Netti Tinaprilla (2019); Relationship Of The Handling Of Complaints Against The Satisfaction And Loyalty Of Customers On Cosmetic Products ; International Journal of Scientific and Research Publications (IJSRP) 9(5) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.9.05.2019.p8947

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