Abstract: This study examined impact of customer relationship management (CRM) on freight forwarding services in Tin Can Island Container Terminal (TICT) Limited Apapa Lagos. The study used importers in the study area as population of study, they were selected using simple random sampling technique to select 50 importers. Data were collected from both primary and secondary source. Primary data was collected through use of modified questionnaire that incorporated questions such as such as satisfaction with level of services rendered, cost implication of freight forwarding operations in the port, promptness of cargo delivery to consignee and level of pilferage of cargoes were administered to respondents.. While secondary data was sourced from published articles.